Ending the Rack System Struggle: Homewood Suites Carmel, IN

Homewood Suites in Carmel, IN, eliminates the complexity and frequent failures of a multi-unit rack system by upgrading to two powerful iN501 units.

Application Details:

The Homewood Suites in Carmel recently resolved a major operational headache: an aging tankless rack system. While these rack systems are often marketed as a solution for large properties, they introduce significant risks, including excessive internal piping, dozens of failure points, and the “cascading failure” effect where one unit’s issue can bring down the entire rack.

To simplify their infrastructure, the property worked with Intellihot’s Inside Sales team to design a more resilient system. The messy, six-unit rack was replaced by just two iN501 units installed by Earl Gray and Sons Plumbing.

Before

The Intellihot Advantage over Racks:

  • Reduced Complexity: Replacing six small units with two industrial-grade heaters eliminated 66% of the gas and water connections.
  • Reclaimed Space: The wall-to-wall rack was removed, opening up massive floor space in the mechanical room.
  • Reliability: Unlike residential units tied together on a rack, the iN501 is built for industrial demand with Masterless Cascading to ensure 24/7 uptime.

By moving away from the “rack” mentality, Homewood Suites has transitioned to a cleaner, more efficient, and far more reliable hot water solution.

After